Privacy Policy

Telsense Inc. ("Telsense," "we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our domain registration and transfer services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

We collect information you provide directly, including:

• Account information: name, email address, username, and password
• Billing information: payment card details (processed securely via PCI-DSS compliant providers), billing address
• WHOIS registrant data: name, organization, address, phone number, and email as required by ICANN
• Communications: support tickets, live chat logs, and email correspondence

We also collect information automatically, including:

• Log data: IP address, browser type, pages visited, referring URLs, and timestamps
• Device data: device type, operating system, and unique device identifiers
• Cookie data and similar tracking technologies (see our Cookie Policy)

We use collected information to:

• Provide, operate, and maintain our domain services
• Process transactions and send billing confirmations
• Fulfill ICANN WHOIS registration requirements
• Send renewal reminders, service notices, and policy updates
• Respond to customer support inquiries
• Detect, prevent, and address fraud, abuse, and security incidents
• Improve our platform through analytics and user research
• Comply with applicable legal obligations

We do not sell, rent, or trade your personal information. We may share data with:

• Domain registries and registrars — as required to register or transfer domain names (ICANN mandated)
• Payment processors — to complete transactions securely
• Service providers — hosting, analytics, email delivery, and customer support tools under strict data processing agreements
• Legal authorities — when required by law, subpoena, or court order, or to protect our rights and users' safety
• Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Account data is retained for the duration of your account plus five (5) years following closure. Transaction records are retained for seven (7) years for tax and accounting purposes. You may request deletion of your personal data at any time (subject to legal retention requirements) by contacting privacy@telsense.com.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we process your data in certain circumstances
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing based on legitimate interests
• Opt-out of marketing: Unsubscribe from promotional emails at any time

To exercise any of these rights, contact us at privacy@telsense.com. We will respond within 30 days.

We implement industry-standard technical and organizational security measures, including TLS encryption for data in transit, AES-256 encryption for data at rest, multi-factor authentication options, and regular third-party security audits. However, no system is completely secure. We encourage you to use strong passwords and enable two-factor authentication on your account.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at privacy@telsense.com and we will promptly delete such information.

We may update this Privacy Policy periodically. We will notify you of material changes via email and by updating the "Last Updated" date above. Your continued use of our services after the effective date constitutes acceptance of the revised policy.

For privacy-related questions, requests, or complaints, contact our Data Protection Officer at privacy@telsense.com or write to: Telsense Inc., Privacy Office, 100 Market Street, Suite 300, San Francisco, CA 94105, USA.